Movers Magnet Partner Terms and Conditions
1. Introduction and Definitions
1.1 This Agreement (“Agreement”) is entered into by and between Movers Magnet, a South Africa CIPC registered subsidiary of A3 Global PTY LTD with registration number 2023/844248/07 (“Company,” “we,” or “us”) and the businesses subscribing to our platform (“Partners” or “you”). By accessing or using our platform, you agree to be bound by the terms and conditions of this Agreement.
1.2 “Platform” refers to Movers Magnet, an online marketing and lead generation service provided by the Company.
1.3 “Partner” refers to businesses that have subscribed to our platform.
2. Scope of Services
2.1 The Company provides an online platform that enables Partners to list their services in our directories, advertise their services, and bid for available jobs.
2.2 The scope of services includes but is not limited to advertising, lead generation, graphic design, search engine optimization, web development, search engine marketing, and mobile app development.
3. Registration and Subscription
3.1 To use our platform, Partners must complete the registration process.
3.2 Partners agree to pay an annual subscription fee of R950 per year.
3.3 Partners may choose to purchase an annual advertising banner for inclusion in our post pages for a maximum period of 3 years and a minimum of 1 year.
3.4 Partners may also book a monthly banner for inclusion in our banner pages for a maximum period of 3 months and a minimum of 1 month, subject to availability and advanced booking.
3.5 For Partners opting for a 5-year business listing, the annual subscription fee per location is applicable for each year of the 5 years.
3.6 All directory subscriptions are renewable annually, and Partners will be notified of the renewal process in advance.
4. Listing and Advertisement
4.1 Partners must meet specified criteria to be listed on the platform and have contactable references or publicly available reviews.
4.2 Advertising opportunities are available for Partners, including:
- Monthly banner advertising space (30 days – 90 days),
- Annual banner advertising space (365 days),
- 5-year business listing posts.
4.3 Partners with annual banners will have their banners displayed prominently on our post pages for the agreed-upon duration, linking to their businesss profile on Movers Magnet.
4.4 Partners with monthly banners will have their banners displayed on our banner pages for the agreed-upon duration.
5. Bidding
5.1 Payments
- Service Providers must pay an annual subscription fee of R950 to list in the Movers Magnet directories.
- Bidding on leads is restricted to subscribed partners only.
- Once a bid is accepted, the client will be invoiced by Movers Magnet.
- The client is required to pay a 50% deposit into Movers Magnet’s account to confirm the booking.
- Movers Magnet will forward 20% of the deposit to the selected moving company as confirmation. The remaining 80% will be paid out once the client’s goods have been successfully delivered.
- Service Providers must confirm receipt of the balance from Movers Magnet before offloading goods. Movers Magnet will not be liable for unpaid balances if goods are offloaded without confirmation.
- Movers Magnet charges up to a 15% service fee on each successful lead. This commission does not affect the service provider’s quoted or bid amount.
- Changing quotes is strictly prohibited unless the client has grossly misrepresented the volume or details of the job. In such cases, negotiations will take place onsite between the movers and the client, where the client may pay the movers directly for any additional charges.
5.2 Bidding Process
- Each partner may only submit one bid per available lead.
- Bids must be submitted within the timeframe specified for each job listing 3hrs – 24hrs to enhance conversion rates.
- Bids cannot be withdrawn or modified once submitted.
- Bids expire within 3 days of being listed, so service providers must check their dashboards regularly.
- Tracking the status of bids can be done via the Past Job Applications Dashboard.
5.3 Bid Selection Process
- Movers Magnet will select the first 2-5 bids to be forwarded to the client based on:
- Service Provider Reviews – Higher-rated service providers are given priority.
- Past Performance – Consistency in service delivery, reliability, and successful job completions.
- Communication – Prompt responses to queries and timely bid submissions.
- Pricing & Value – Competitive and fair pricing based on industry standards.
- Speed of Bidding – Faster bidders have a higher chance of selection.
- Availability & Location – Proximity to the client and ability to meet the required moving dates.
5.4 Booking Confirmation Process
- Once a client confirms the booking, the winning bidder will receive a notification via email, along with the client’s details.
- Booking confirmation details will also be available in the service provider’s dashboard.
6. Goods in Transit (GIT) Insurance
6.1 Only bids with GIT (Goods in Transit) insurance cover will be forwarded.
6.2 Proof of GIT insurance will be required at subscription.
6.3 Movers Magnet is not liable for damages, theft, or loss of goods during transit and handling. Service providers are responsible for ensuring proper insurance coverage.
6.4 Any disputes regarding goods or services must be resolved between the service provider and the client.
6.5 Frequent damage complaints from clients will result in your bids not being forwarded to new customers.
7. Cancellation and Refunds
7.1 If a service provider cancels a job after booking confirmation, Movers Magnet reserves the right to impose penalties or revoke access to the platform.
7.2 Refunds for subscription fees will not be issued under any circumstances.
8. Termination and Dispute Resolution
8.1 Either party may terminate this Agreement with a 30-day notice period.
8.2 Any disputes arising from this Agreement will be resolved through mediation, arbitration, or court proceedings as determined by the parties.
9. Amendments
9.1 Movers Magnet reserves the right to update or modify these terms and conditions at any time. Service providers will be notified of significant changes via email or dashboard notification.
10. Indemnification
10.1 Partners agree to indemnify and hold the Company harmless from any claims, damages, or losses arising from their use of the platform.
11. Lead Generation
11.1 Lead Generation Process: Leads are generated via a Partner’s business profile or through the platform’s directories and are sent exclusively to the Partner’s registered email address. Leads are not sent to any other companies and are provided free of charge.
11.2 Lead Exclusivity: All leads provided by Movers Magnet are exclusive to the registered Partner and will not be shared with any competing business unless specified otherwise.
11.3 Non-Affiliation: Movers Magnet is not affiliated with any Partners and operates solely as a lead generation and marketing platform, facilitating the connection between clients and service providers.
11.4 Negligence and Removal: In cases of gross negligence or repeated violations of these Terms, Movers Magnet reserves the right to remove a Partner from the Platform. Notification and the reason for removal will be provided to the affected Partner.
12. User Responsibilities
12.1 Accurate Information: Partners are responsible for providing accurate and up-to-date information in their profiles.
12.2 Violation of Terms: The Company reserves the right to suspend or terminate Partners who violate these Terms or provide false information.
12.3 Ethical Treatment of Clients: Partners must ensure that clients obtained through Movers Magnet are treated ethically and fairly.
12.4 Payment of Membership Fees: Partners must ensure that their membership fees are paid in advance to maintain uninterrupted access to the Platform and its services.
12.5 Acceptable Conduct: Partners are expected to engage in respectful and ethical behavior on the Platform. Unacceptable behavior includes but is not limited to spamming, harassment, or any actions that violate the Platform’s community guidelines.
12.6 Account Suspensions for Unacceptable Behavior: The Platform reserves the right to suspend or terminate accounts for any violations of these Terms, including misconduct or unethical behavior.
12.7 Keyword Management: Partners are responsible for keeping their keywords, websites, and profiles up to date. Depending on the category, each Partner is allocated a keyword quota. These keywords can be updated up to three times a year to maintain relevance and competitiveness.
12.8 Keyword Categories:
- Furniture Moving Companies
- Storage Companies
- Trailer Rental Companies
- Boxes and Packaging Companies
- Cleaning Companies
13. Security Measures
13.1 Platform Security: The Platform implements security measures to protect user data and maintain the integrity of the Platform.
13.2 User Security Responsibility: Users are responsible for maintaining the security of their accounts, including safeguarding login credentials and promptly reporting any unauthorized access.
14. Force Majeure
14.1 Unforeseen Events: In the event of unforeseen circumstances, such as natural disasters, acts of war, or other force majeure events, the Platform will make reasonable efforts to minimize disruptions.
14.2 Non-Liability: The Platform is not liable for any delays, interruptions, or failures caused by force majeure events.
15. Intellectual Property
15.1 Ownership of Intellectual Property: The Company retains ownership of all intellectual property on the Platform.
15.2 License to Use: Partners are granted a limited, non-exclusive, non-transferable license to use the Platform as per these Terms.
16. Website Terms
16.1 External Website Terms: Users are encouraged to review and comply with the terms of service and privacy policies of external websites.
17. Insurance
17.1 Insurance Requirements: Users participating in certain activities on the Platform are required to maintain least Goods In Transit insurance coverage.
17.2 Insurance Details: The Platform will specify the insurance requirements for such activities.
18. Governing Law
18.1 Jurisdiction: This Agreement is governed by the laws of South Africa.
19. Reservation of Rights
19.1 Right to Modify Services: The Platform reserves the right to modify, suspend, or terminate services at its discretion, with or without notice.
19.2 Account Suspensions: Accounts may be suspended or terminated for violations of the terms outlined in this Agreement.